Frequently Asked Questions
Everything you need to know about shopping with Isabel Marant.
What are your shipping methods and delivery times?
We offer standard and express shipping worldwide. Delivery times vary by region, typically ranging from 2 to 5 business days for express orders and 5 to 10 business days for standard shipping.
How can I return an item purchased online?
You can return any item within 14 days of delivery. The item must be in its original condition, unworn, and with all tags attached. Please use the prepaid return label included in your package.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. In certain regions, local payment options like Klarna may also be available.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Are duties and taxes included in the final price?
For most destinations, duties and taxes are calculated at checkout and included in the total price. For countries where this is not possible, you may be responsible for paying import duties upon arrival.
How do I ensure I am choosing the correct size?
We provide a detailed size guide on every product page to help you find your perfect fit. Since Isabel Marant is a French brand, our sizing is typically listed in French (FR) sizes.